Frequently Asked Questions

To convert a personal account to a business account, first log in to your ArvanCloud account, then select the profile menu and add the information related to the business account in the Additional Information section and save changes.

No; you cannot change your user information as a personal or business user. Therefore, to edit your information based on your personal or business type, you must submit a ticket.
If you are a personal user, submit a ticket to the Sales Department.
If you are a business user, submit a ticket to the Billing Department.

Yes, to activate two-factor authentication with SMS or email, go to the profile section, select Security, and make the necessary changes in the Password and Authentication section.

Yes, you can submit your request via a ticket to the sales department, in accordance with the conditions specified in ArvanCloud Terms of Service , Deletion of User Account section.

Yes, ArvanCloud automatically sends you reminder messages in two steps when your wallet balance goes negative:
When only … remain in your wallet balance. (However, this amount is the default and you can change the limit.)
When your wallet balance is negative.
If your account is still negative after receiving these notifications, your services will be terminated in accordance with ArvanCloud Terms of Service . In order to access your services, we recommend that you keep your wallet balance positive.

Yes, you can share your account with other members using the Workspace feature and define different access levels for them based on your choice.

When your wallet balance becomes negative, active services will be terminated in accordance with rvanCloud Terms of Service . In order to access your services, we recommend that you recharge your wallet before your account balance expires.

You can recharge your account online or by signing a contract and directly depositing the funds into ArvanCloud's account. (If you would like to make a direct deposit, please contact the support department.)

Yes, you can request a valid payment confirmation letter by submitting a ticket to the billing department.

Yes, ArvanCloud can issue an official invoice at the end of each month after the current invoice is closed and your usage is finalized. Therefore, to receive an invoice, you can submit a ticket to the billing department every month. Please note that your legal information must be registered in your user panel to receive an official invoice.

Yes, to do this, you need to send the details of your required service in the form of a ticket to the billing department so that a pre-invoice can be issued for you.

Yes, you can still receive an official invoice by submitting a ticket to the billing department up to one week after the end of each month.

The current invoice shows you the costs of the product usage in the current month and is not yet finalized. At the end of each month, when the costs are finalized, the current invoice is closed and transferred to the Invoices section.

Yes, you can access the invoice archive in the Wallet section.

Yes, after logging in to your ArvanCloud account, go to the Wallet section and select the Invoices option. By clicking on each invoice, you can view the breakdown of costs and details of your product usage.

Yes, all ArvanCloud users can use support services for free, although the level of service provided varies depending on the different support packages. For details on the packages, see Support Service Pricing.

You can contact ArvanCloud's call center 24/7, but to access technical specialists, you must purchase one of the Growth, Professional, or Enterprise packages. The level of technical support in different packages is as follows:
Basic Plan: No technical support
Growth Plan:Layer 1 support (via ticket)
Professional Plan: Layer 2 support (via ticket and call)
Enterprise Plan: Dedicated Customer Manager

The minimum duration of using support packages is one week. Also, once you choose a package, you cannot downgrade it to lower plans for one week.

The Growth Support package is automatically activated for customers who have at least one active package of Growth, Professional, or Enterprise. Additionally, if you have charged your wallet with a minimum of … or made payments of this amount on your services in the past 30 days, you can use the Growth Support plan. To activate Growth, Professional, and Enterprise plans, you need to have the amount of your intended plan charged in your wallet for at least seven days.

For advice and assistance in setting up your services, you can use ArvanCloud consulting services. For more information, see Cloud Migration.

Yes, by choosing the Basic plan, you can use ArvanCloud CDN features for free. Also, we recommend checking CDN Pricing for details and features of this product.

No, you can register your domains in the ArvanCloud CDN panel without any limitations in number.

Yes, by registering ArvanCloud NS, your website's IP will change. If you want to develop your service with your own or custom NS, you can use the Growth or Enterprise packages to enable the dedicated NS feature.

Yes, the cost of ArvanCloud CDN is calculated per domain. Therefore, you need to activate the package for each of your domains.

Yes, SSL certificates are provided for free in the CDN service. You can see more information on ArvanCloud Free SSL/TLS Certificate..

The SSL certificate is activated for your domain for three months and is automatically renewed after this period.

Yes, ArvanCloud DDoS Protection feature can mitigate various types of DDoS attacks at layers 3, 4, and 7. Note that the level of protection against different attacks may vary depending on the package you choose in CDN. For more information, see DDoS Attack Mitigation .

By default, ArvanCloud CDN prevents layer 3 and 4 DDoS attacks, but to deal with layer 7 DDoS attacks, you need to activate the Professional or Enterprise package and upgrade the protection level from the DDoS Prevention section.

Yes, ArvanCloud cloud servers are delivered instantly and are available for use within a few minutes of ordering.

Yes, you can increase cloud server resources instantly according to your needs. But remember that resource reduction only applies to RAM and CPU, and disk reduction is not possible.

Each user account can create up to 10 cloud servers (5 servers per data center). If you need more instances on a single data center, you can submit your request through the Quota Management section.

No, you can choose the desired resources and create a cloud server. If you need more resources than specified in the panel, you must submit it via a Quota request and wait for the technical team’s review and response.

Yes, you can host multiple websites on one cloud server, provided that the selected infrastructure resources meet your needs.

Both backup and snapshot are important tools for data protection. Backups are typically used to protect data due to human error, hardware failure, or other unforeseen circumstances, serving to restore your data to its previous state. Meanwhile, snapshots are mainly used for short-term versioning and are taken at the disk level, capturing the exact disk status at a specific time.

In general, it's possible that the ICMP port of your cloud server is closed, or any changes made to the desired port may restrict access. If your issue remains unresolved, you can contact ArvanCloud experts via a ticket.

If your server's flavor is not available when starting up, your instance cannot be activated, and naturally, its startup will be delayed.

By purchasing an ArvanCloud server, you can have bandwidth from 1 to 5 GB (depending on your infrastructure resources).

Currently, a maximum of 4 IPs can be assigned to each cloud server. Keep in mind that you can have up to 15 IPs by default. Therefore, if you need more IPs, you must request them via the panel.

No, IP allocation in ArvanCloud is currently done automatically, and requesting an IP range is not possible.

Yes, if your personal operating system file format is Cloud Ready, you can launch your server by uploading it to the Custom Image section.

Hosting or shared hosting is a shared service provided on a server using a management panel to host multiple websites. In contrast, a cloud server offers complete customization of all stages of creation, OS installation, firewall addition, private network, floating IP, resource scaling, etc.

ArvanCloud does not directly provide hosting services, but you can launch your hosting service (shared hosting) on cloud servers.

Yes, you can create different backups of your infrastructure by activating the backup feature in the user panel (Cloud Server section) and place backup files in ArvanCloud Object Storage or any other storage space. Please note that according to the Terms of ArvanCloud Services, backup responsibility lies with the customer.

Yes, you can use various features of the Video Platform by selecting the Basic package; for more details and features of this package, see Video Platform Pricing.

ArvanCloud uses protocols for video streaming that make downloading videos difficult for users.

Yes; to restrict access, you can use the Secure Link feature of ArvanCloud Video Platform.

Yes, depending on the selected package, Growth, Professional, or Enterprise, you can create different numbers of channels on ArvanCloud Video Platform. For the exact capacity of each package, see Video Platform Pricing.

By using secure links, you can ensure the security of video content. Also, AES Encryption is available by default for all videos.

Yes, you can provide download links for your users. However, if users do not see the link on your website, they cannot download the videos normally.

ArvanCloud Live Streaming service is one-way and is suitable for hosting events or one-way video conferences with a large audience. However, our business partners network provides additional services on this platform and have added more features to live streaming. For information on the features of this service, visit the ArvanCloud Live Streaming page.

Since ArvanCloud Live Streaming service is based on a content distribution network, viewers of a live stream are connected to our edge servers, and this number has reached more than 1.5 million in some cases in the past.

Yes, by purchasing Growth, Professional, or Enterprise packages, you can have ads on videos.

Yes, you can access some of the features of ArvanCloud Object Storage by selecting the Basic package. Currently, 5 GB of storage space and 20 GB of traffic are offered for free in the Basic package.

Yes. By using ArvanCloud CDN, you can connect a custom domain name to the main domain of the object storage service via a CNAME record.

On the object storage product, there are limitations of creating 50 buckets per account. Also, there is a limit of 3.7 million files per bucket. Both of these limitations can be increased by submitting a Quota request.

Yes. ArvanCloud Object Storage product fully supports the S3 standard.

Yes. In addition to using ArvanCloud APIyou can use any S3 compatible software to access ArvanCloud Object Storage.

You can use your own image in the cloud container by using an image hosted in a public registry such as Docker Hub or Quay, or by using a private registry.

Yes. By providing the address of your private registry along with the authentication information, you can run images from a private registry on ArvanCloud Container.

Yes. You can use your own manifests to deploy your applications using ArvanCloud PaaS features.

Yes. You can use the cloud container product's CLI by visiting the ArvanCloud Command Line page.

Yes. You can directly deploy your application on ArvanCloud Container by providing the Git URL.

Yes. If you are using ArvanCloud CDN, you can use your own custom domain with the cloud container.

A managed cloud database is a cloud product where users, unlike traditional databases, do not need to go through the steps of installation, setup, maintenance, and management of the database and its infrastructure because all these tasks are handled by the service provider.

While it is always possible to install and deploy a database on virtual machines (IaaS or PaaS services, etc.), you should note that in this case, you have to manually perform all tasks related to installation, setup, updates, and management of the database. However, with ArvanCloud DBaaS service, you can delegate all these tasks to the service provider and have your business database available without worrying about managing various parts of it. For example, in ArvanCloud Managed Database, you can enable or disable features like High Availability with just one click.

All ArvanCloud database clusters have the Automatic Failover feature, which replaces a failed primary node with another node in case of an error. In this case, due to the absence of redundancy, the only way to restore data and service is through the last backup, which is done automatically at five-minute intervals. Therefore, in the worst-case scenario, there is a possibility of losing the last five minutes of data. Additionally, the downtime duration can increase proportionally with the database size. Single-node databases are suitable for test applications or products that are not sensitive to high downtime (more than 5 minutes). On the other hand, implementing a database cluster with the High Availability feature, which uses Standby Nodes for redundancy, reduces the chance of data loss to almost zero with a downtime of less than 30 seconds. It is suitable for sensitive services with high stability.

Ensuring the security of cloud databases is divided into two main parts:
- The first part is the responsibility of ArvanCloud, which ensures compliance with all security standards in the infrastructure of the product.
- The second part is the responsibility of the user, which involves considerations such as protecting usernames and passwords, using SSL certificates, defining trusted addresses via firewalls, and connecting to the cloud database via a private network.

No. You need to use a Load Balancer for Read traffic distribution or consider this in your application.

Directly, no. ArvanCloud Managed Database pricing model is based on the pay-as-you-go (PAYG) method, where you pay for the hourly consumption of processing resources, memory, disk, backups, and the amount of traffic consumed by the database. However, you should note that the number of queries affects the amount of traffic and can increase your invoice amount.

All automatic and individual backups of each cloud database are retained for 7 days and then permanently deleted.