ArvanCloud provides various levels of technical support services. In the new pricing method, both educational documents and the ArvanCloud forum are accessible for free, along with sending emails and tickets. Cloud experts will answer users’ questions in the forum. In addition, users of paid products have access to free phone calls.
Plans
Basic Plan: Users who utilize ArvanCloud for free can access help, educational documents and users’ forum. They can also contact the support team through sending tickets. Users can access ArvanCloud Adoption through Basic plan support calculated through Pay As You Go.
Growth Plan: This plan is free for users who have ArvanCloud premium products or their monthly usage of Cloud Container and Cloud Server exceeds €7.6.
In the Growth plan, aside from having free access to the forum and educational documents, your sent tickets will be replied to in less than 12 hours. In addition, you are provided with the option to make phone calls to the support team between 9 am and 5 pm on holidays.
Professional Plan: If your business is booming and you provide important services where technical issues need to be fixed as fast as possible, the Professional Support plan is suitable for you. In this plan, your tickets will be answered in less than 4 hours and you have the option to make phone calls 24/7. Other features of this plan include 99.9% support services, messenger support and 5-hour monthly use of ArvanCloud Adoption service.
Enterprise Plan: Big enterprises and organizations needing continuous and accurate technical support can use this plan. This plan includes all the features of the Professional plan, with the tickets being answered in less than 30 minutes. The quality of service in the contract will be 99.9% with the ArvanCloud Adoption service being provided in the highest quality possible. A dedicated team of ArvanCloud experts will be in charge of technical support for your products and services.
ArvanCloud Support Plans
You can find the details of Basic, Growth, Professional and Enterprise plans in the table below.
Besides technical support, our sales and finance teams are available to answer your’ tickets and calls on workdays between 9 to 17 CET, with the exception of holidays.
Important notes about the pricing of ArvanCloud Support
Before purchasing this service, you need to know about these items.
Terms of Use
ArvanCloud Adoption
Comparing Prices
Additional Usage
Terms of Use
Whether your wallet balance has exceeded €7.6 for the past month or you are already using one of the premium plans (Growth, Professional and Enterprise), the Growth support plan will be automatically activated for you, however, if you have a negative balance or have made payments short of €7.6 in the last 31 days, your Growth plan will downgrade to the Basic plan.
Professional plan activation is instantaneous, but it cannot be deactivated or downgraded in less than 7 days. In case you are using the Professional plan and your wallet balance has turned negative, your support plan will remain active for 30 days and your plan will not be downgraded.
ArvanCloud Adoption
ArvanCloud Adoption includes technical proceedings in designing integrated cloud solutions and migration to cloud infrastructures provided through ArvanCloud partners.
These services are presented in two groups. First, infrastructure design consultation, including expert opinion on design and migration of businesses to cloud infrastructure. Second, infrastructure installation, including cloud and cloud architecture installation for businesses.
You can submit your service requests in the ArvanCloud Adoption page.
Comparing Prices
The main difference in ArvanCloud Support services compared to the past is the phone call option. As of now, customers who have premium plans can make free phone calls where they are prioritized, as well as have free access to educational documents, sending tickets, email and forums plans. You can check out the previous prices for the Support plans here.
Additional Usage
If your usage exceeds the predetermined amount set for each plan, it is considered as additional usage. Customers of the Professional plan can access extra hours for their ArvanCloud Adoption service and the additional expenses for consultation and cloud infrastructure installation are calculated through Pay As You Go.
Furthermore, users of Basic and Growth plans can utilize ArvanCloud Adoption services. Accordingly, consultations for infrastructure design and cloud infrastructure installation are calculated hourly as €10 and €20, respectively. The amount will be deducted from your wallet. Submit your request for these services in the ArvanCloud Adoption page.
Comparison with other providers
ArvanCloud has always aimed to provide economic products compared to other providers. For this purpose, Professional and Enterprise plans are designed to be 61% cheaper compared to similar services of other providers. For instance, DigitalOcean’s professional response plan is $500 and amazon provides it for $15,000. ArvanCloud’s equivalent of this plan is currently priced at $196
Highlighted words are to show that an ArvanCloud feature is priced lower compared to other providers.
Support through ticketing
Available through premium options (more than $29)
Free
Free
Support through phone call
Only for Business and Enterprise plans (between $100 and $1000)
Not offered
Free phone call for users of free plans (more than $8)
Messenger Support
Only for Business and Enterprise plans (between $100 and $1000)
Less than 30 minutes; only for Enterprise users (more than $50)
Less than 5 minutes for Professional and Enterprise pans (more than $196)
Expert Consultation
Only for Business and Enterprise plans (between $100 and $1000)
Only for purchases higher than $500
For all customers (PAYG)
For Professional and Enterprise plans (free)
Fast 24-hour Support
The ArvanCloud Team of Experts are always ready to help fix technical difficulties with their continuous and timely response to users.
Support and Cloud Migration
