Products
Support Services Pricing
ArvanCloud Support Services give you access to our technical experts in the shortest time. You can get help with setting up, troubleshooting, or migrating to cloud infrastructure at affordable costs.
Basic
Free
Get Started
Recommended to:
Users who do not have complex technical challenges and use free products of ArvanCloud.
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Call Center -
Basic Support (Emails and Tickets)
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Product Guide and Documentation
Optimal Plan
Growth
€ 9
Monthly
Buy Now
Recommended to:
Startups and users who do not need 24/7 direct technical support services.
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AI Chat
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Ticket Response in 8 Hours
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Support in Business Hours
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ArvanCloud SLA
Professional
€ 99
Monthly
Buy Now
Recommended to:
Businesses with technical challenges hosting critical and high-demand services.
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Dedicated Messenger Group
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Ticket Response in 2 Hours
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24/7 Direct Technical Support
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Customer Support Manager
Enterprise
Customized
No Limits
Submit Request
Recommended to:
Large businesses and corporations that need 24/7 technical and non-technical support.
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Dedicated Messenger Group
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Ticket Response in 10 Minutes
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24/7 Technical Support Access
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+30 Online Service Monitoring Sensors
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Technical Customer Support Manager
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Compare Plans
Different Features for Different Needs
Key Features
Access to Product Documentation
Email and Ticket Response
Allowed Number of Tickets
Unlimited
Unlimited
Unlimited
Unlimited
Maximum Response Time
24 Hours
8 Hours
2 Hours
10 Minutes
Access to Call Center
24/7
24/7
24/7
24/7
Technical Support Access Level
-
Level 1
(Tickets)
(Tickets)
Level 2
(Tickets & Calls)
(Tickets & Calls)
Dedicated
Account Manager
Technical Support Access Time
-
Working Days
9am-5pm
(GST)
24/7
24/7
Service Level Agreement
-
99.5
99.9
99.99
Sales Customer Support Manager
-
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Technical Customer Support Manager
-
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Add-on
Dedicated Messenger Group
-
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AI Chat
10 Prompts
20 Prompts
50 Prompts
100 Prompts
Online Service Monitoring
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Add-on
Up to 10 Sensors
Up to 30 Sensors
Additional Usage
Technical Customer Support Manager
(Monthly)
-
-
€ 100
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Online Service Monitoring
(Per Sensor)
-
€ 5
€ 5
€ 5
Frequently Asked Questions
Yes, you can upgrade your package and get access to a wide range of services such as support through a messenger, ticket response in 2 hours, and etc.
The Basic Plan of support is provided to meet your needs when using a free product of ArvanCloud. By activating this plan, you can use some services free of charge, such as 24/7 access to call center, e-mails and tickets, and etc.
Packages of support services are offered monthly, and you will not be able to downgrade to a lower plan until the beginning of the next month.
To buy either Growth or Professional plan of ArvanCloud Support Services, your wallet must have as much credit as the total price of your intended package.
Support services in different plans are provided up to the point before the service layer. If you need support in the service layer, you should use Cloud Migration services.
Yes, by choosing Enterprise Plan, you can have access to a wide range of exclusive support services and handle your company infrastructure issues and challenges.