{"id":25016,"date":"2023-02-09T05:04:56","date_gmt":"2023-02-09T05:04:56","guid":{"rendered":"http:\/\/localhost\/helpold\/?p=24362"},"modified":"2023-02-09T05:04:56","modified_gmt":"2023-02-09T05:04:56","slug":"ssl-error","status":"publish","type":"post","link":"https:\/\/www.arvancloud.ir\/help\/en\/ssl-error\/","title":{"rendered":"\u00a0When Do Users Encounter an SSL Error?"},"content":{"rendered":"<p dir=\"ltr\">If you are using ArvanCloud\u2019s content delivery network (CDN), and the users visiting your website encounter the SSL error, it can be due to one of the following reasons:<\/p>\n<ul dir=\"ltr\">\n<li>The cloud icon of your DNS record of the domain\/subdomain is deactivated.<\/li>\n<li>Configuration of the certificate is not done in ArvanCloud\u2019s user panel.<\/li>\n<li>You may have uploaded an invalid certificate in ArvanCloud\u2019s user panel.<\/li>\n<li>You may have uploaded an expired certificate in ArvanCloud\u2019s user panel.<\/li>\n<li>You may have uploaded a certificate that was not a wildcard one in ArvanCloud\u2019s user panel.<\/li>\n<\/ul>\n<p dir=\"ltr\">\n<h2 dir=\"ltr\">Deactivated Cloud Icon<\/h2>\n<p dir=\"ltr\">In the user panel, go to the CDN Product. After choosing your domain, go to the DNS Records section and make sure the cloud icon is activated for the A records of your domain. Otherwise, by clicking on the cloud icon, you are going to activate the CDN.<\/p>\n<h2 dir=\"ltr\">Certificate Settings<\/h2>\n<p dir=\"ltr\">Being sure of the activation of the cloud icon for your main domain, you need to check certificate settings. In order to do so, follow the instructions below:<\/p>\n<p dir=\"ltr\">CDN Product &gt; choose your domain &gt; HTTPS Settings section<\/p>\n<p dir=\"ltr\">After activating the HTTPS, click on \u201cpersonal certificate\u201d. Upload all the private key files as well as your certificate in the boxes.<\/p>\n<p dir=\"ltr\">To support your subdomains as well as your main domain, please note that you need a wildcard certificate to be uploaded. Also, it must be valid, chained, and not expired.<\/p>\n<p dir=\"ltr\">Please follow the tips below which will help you:<\/p>\n<h2 dir=\"ltr\">Exporting the SSL Certificate and Private Key from cPanel<\/h2>\n<p dir=\"ltr\">How to Create a Chained Certificate Using a Browser<\/p>\n<p dir=\"ltr\">Creating a Certificate Trust Chain<\/p>\n<p dir=\"ltr\">Using ArvanCloud\u2019s SSL certificate which is free of charge and issued by Let\u2019s Encrypt is another simple way to support your HTTPS. After activating the HTTPS, click on the \u201cissuance request\u201d to have this certificate for your domain as well as all of your subdomains.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are using ArvanCloud\u2019s content delivery network (CDN), and the users visiting your website encounter the SSL error, it can be due to one of the following reasons: The cloud icon of your DNS record of the domain\/subdomain is deactivated. Configuration of the certificate is not done in ArvanCloud\u2019s user panel. You may have [&hellip;]<\/p>\n","protected":false},"author":79,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"r1_post_views_count":"462","feedback_yes":"","feedback_no":"","ads_id_sidebar":"","ads_id_content":"","footnotes":""},"categories":[249,273],"tags":[],"class_list":["post-25016","post","type-post","status-publish","format-standard","hentry","category-cdn","category-cdn-troubleshooting"],"lang":"en","translations":{"en":25016},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/posts\/25016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/users\/79"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/comments?post=25016"}],"version-history":[{"count":0,"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/posts\/25016\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/media?parent=25016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/categories?post=25016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/tags?post=25016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}