{"id":27078,"date":"2023-04-18T12:42:02","date_gmt":"2023-04-18T12:42:02","guid":{"rendered":"http:\/\/localhost\/helpold\/?p=27078"},"modified":"2024-11-12T09:10:25","modified_gmt":"2024-11-12T05:40:25","slug":"tshoot-guides","status":"publish","type":"post","link":"https:\/\/www.arvancloud.ir\/help\/en\/tshoot-guides\/","title":{"rendered":"Required Documents for Reporting\/Troubleshooting Instance Problems"},"content":{"rendered":"<p>Users may encounter three types of problems while using ArvanCloud Cloud Servers:<\/p>\n<h2>ArvanCloud&#8217;s Network Problems<\/h2>\n<ul>\n<li aria-level=\"1\">No internet access<\/li>\n<li aria-level=\"1\">Inaccessibility of instance&#8217;s specific IP or range<\/li>\n<li aria-level=\"1\">Unavailability of an instance abroad, or with a specific internet<\/li>\n<li aria-level=\"1\">Bandwidth<\/li>\n<\/ul>\n<h2>Instance&#8217;s Resources Problems<\/h2>\n<ul>\n<li aria-level=\"1\">CPU Steal<\/li>\n<li aria-level=\"1\">No increase in resources after resizing<\/li>\n<li aria-level=\"1\">Disk Delay<\/li>\n<\/ul>\n<h2>Infrastructural Problems<\/h2>\n<ul>\n<li aria-level=\"1\">Error while increasing\/reducing the instances resources<\/li>\n<\/ul>\n<p>Once reporting a problem and sending a ticket, consider that ArvanCloud technical team does not have OS-level access (user service). They can only fix users&#8217; problems on the substructural\/simulation level. Therefore, it is needed to send some documents along with the problem ticket, which will accelerate the troubleshooting process.<\/p>\n<p>This means providing the errors and evidence a user encounters that ensures the problem is substructural and not related to the operating system.<\/p>\n<h2>Sending Instance&#8217;s Resources Reports<\/h2>\n<p>Use operating system tools to send instance&#8217;s resource problems to the support team. For instance, in a Linux operating system, the outputs of lsblk, df, free, htop, top and vmstat demands, or an image of a monitoring graph can be sent. For other operating systems, the user troubleshooting image will help the support team fix the problem ASAP.<\/p>\n<h2>Sending ArvanCloud&#8217;s Network Reports<\/h2>\n<p>In the case of a network problem, sending the following items based on the situation will accelerate the fixing process:<\/p>\n<ul>\n<li aria-level=\"1\">Round-trip ICMP and TCP traces. Starting from the origin to destination, and reverse will be helpful if both parts have internet IPs.<\/li>\n<li aria-level=\"1\">Instance&#8217;s operating system firewall status (Virtual Machine), and a group of firewalls connected to the instance.<\/li>\n<li aria-level=\"1\">Port Security status on a private network if ArvanCloud&#8217;s private network is the problem.<\/li>\n<li aria-level=\"1\">Instance&#8217;s bandwidth status using Axel, Iperf, Speedtest-cli and IDM tools with several internal\/external destinations.<\/li>\n<\/ul>\n<h2>Sending Infrastructural Bugs Reports<\/h2>\n<p>There is no need to send any specific report or explanation. To solve this problem, send the process that caused this bug with a ticket to the ArvanCloud support team and wait for the call.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Users may encounter three types of problems while using ArvanCloud Cloud Servers: ArvanCloud&#8217;s Network Problems No internet access Inaccessibility of instance&#8217;s specific IP or range Unavailability of an instance abroad, or with a specific internet Bandwidth Instance&#8217;s Resources Problems CPU Steal No increase in resources after resizing Disk Delay Infrastructural Problems Error while increasing\/reducing the [&hellip;]<\/p>\n","protected":false},"author":79,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"r1_post_views_count":"790","feedback_yes":"","feedback_no":"","ads_id_sidebar":"","ads_id_content":"","footnotes":""},"categories":[245,279],"tags":[],"class_list":["post-27078","post","type-post","status-publish","format-standard","hentry","category-cloud-server","category-server-troubleshooting"],"lang":"en","translations":{"en":27078},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/posts\/27078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/users\/79"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/comments?post=27078"}],"version-history":[{"count":0,"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/posts\/27078\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/media?parent=27078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/categories?post=27078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.arvancloud.ir\/help\/wp-json\/wp\/v2\/tags?post=27078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}