You can charge your account online or through signing a contract where the payment will be made to ArvanCloud account, according to your monthly invoice.

Yes. The invoice includes tax in addition to the service fee.

Yes. ArvanCloud will provide you with a confirmation letter of your payment signed and stamped by the company. You can request this by sending a ticket to the finance department.

ArvanCloud can only provide an official invoice at the end of each month when the current invoice is closed and your usage is finalized. To request, you can send a ticket to the sales department between the 1st and the 15th each month. Please note that in order to receive an official invoice, you need to fill in the legal information of your account.

You need to send a ticket containing the details of your service to the finance team to receive your proforma invoice.

Your user panel sends you an automatic reminder on three different occasions:
1. When you have used 80% of your wallet credit.
2. When your wallet credit has turned to zero.
3. When your wallet credit has a negative balance.
If your account remains in the negative balance after receiving these notifications, your service will be terminated according to the Terms of Service. We recommend that you prevent the termination by ensuring that your account balance remains positive.

For information on service termination as a result of missing the payment, check out ArvanCloud Terms of Service.

The current invoice shows you the expenses of the current month, which are yet to be finalized. At the end of each month and after finalizing the expenses, the current invoice is closed, which you can browse in the invoices section.

No. Unless you request an official invoice before the end of each month, you cannot receive one. Similarly, it is not possible to request official invoices for previous months.

Yes. You can find them in your wallet in the invoices section.

You can find them in the closed invoices, where the details of each product and service are included separately.

Yes. All ArvanCloud users can have free access to ArvanCloud Customer Support services. It is worth noting that there are different levels of customer support aligned with the different support plans.

You can contact the technical support team through emails, tickets and phone calls.

At the moment, all the customers who are using one of ArvanCloud paid plans (Growth, Professional, Enterprise) have access to the phone call option with the support team.

The minimum amount of time for the support plans is one week. Please note that when you choose a plan, you cannot downgrade it to another one in less than a week.

The support package is automatically activated for the customers who already have an active Growth, Professional or Enterprise plan. Furthermore, you can activate the support package if you have charged your wallet with the minimum amount of 7.6 Euro in the last 30 days or if you have made a payment of such amount on one of your services.

In order to get consultation on installing the infrastructure and receive help on setting up the services, you can use ArvanCloud Adoption services. For more information, visit the ArvanCloud Adoption page.

Yes. The CDN service is entirely free to use in the basic plan. In this package, free and unlimited requests are provided along with the allocated 100 GB specific to international traffic. In addition, you can utilize 10 firewalls as well as 5 page rules. The basic plan gives customers access to numerous free features of the Content Delivery Network.

The price is based on each domain. You need to activate one of the CDN plans for each of the domains that use the ArvanCloud CDN service.

Yes. The SSL certificate is provided for free in the CDN service. For more information, visit ArvanCloud Free SSL/TLS Certificate page.

In order to use the lower tier plans, first, the features of the higher plan must be deactivated. In addition, your account’s current plan must have been activated for at least a week before you can make the change.

ArvanCloud DDoS Protection can prevent layer 3, 4 and 7 DDoS attacks completely.

ArvanCloud CDN service prevents layer 3 and 4 DDoS attacks by default. However, if you want to activate the protection against layer 7 attacks, you need to activate the Professional or Enterprise plan and upgrade the level of protection in the DDoS Protection section.

The cloud servers of ArvanCloud can be delivered in just a few minutes and can be used instantaneously.

You can increase resources whenever you need them. Please note that it is only possible to decrease the resources for RAM and CPU but not for the disc.

The limit for the number of instances in each account is 20 instances for each data center. If you need more instances, you need to contact the support team.

You can send a ticket to the support team with a list of needed resources. The support team will consult with the infrastructure unit and will get back to you.

The initial credit needed to use the cloud server and create an instance needs to match the amount of usage of all instances for the following 5 days. This amount is prepayment and your amount of usage determines the amount.

Yes. If the resources you have selected for the instance match your need, you can host different websites with only one instance.

Image is a version of your operating system which can be uploaded. Through image, you can install an operating system on your instance. However, a snapshot is a copy of the current operating system, all the data and working software on the instance.

One IP is allocated to each instance. If you want to request more, you need to send a ticket to the support team.

Yes. Users can choose to use their servers hourly, daily or monthly once they have created their server.

Hosting is a shared service where one server is provided with a control panel to use for multiple websites. VPS is a virtual and independent server where the user needs to write in a request for the provider company to consider. This process is not automatic. A cloud server is similar to VPS, with the difference being that you can do all the steps yourself, including creating one, installing the operating system, adding a firewall, private network, floating IP and increasing and decreasing of resources in the control panel. You don’t need to place a request for any of the mentioned steps. Furthermore, the cloud server does not require additional costs for configurations and settings.

ArvanCloud does not provide direct hosting services, but you can install your hosting service (shared hosting) on the cloud server.

You can use different tools to backup the data on your instance and save it on ArvanCloud cloud server or any storage space of your choice. Please note that according to the Terms of Service, the responsibility lies with the customer.

If your instance is turned off, you will not be charged for system resources; therefore, you will not be charged for CPU and RAM. However, as long as the instance is not terminated, you will have to pay for storage according to the basic plan.

ArvanCloud basic plan allows for 10 GB of storage and 50GB of traffic.

We use protocols which make it difficult for users to download videos.

Yes. In order to do so, you can use the Secure Link feature.

No, there is no limit on the number of channels each account can create.

You can make your video content secure using the Secure Link feature. Furthermore, AES Encryption is provided for all videos by default.

Yes. You can provide the users with the download link, but please remember that they need to see the link on your website; otherwise, they cannot download the videos.

The live streaming service is a one-way service and it is appropriate for a large audience who want to watch a video. Our business partners provide a number of services based on this platform where they provide more features for the live streaming service. For more information, you can visit the Live Streaming Platform page on the ArvanCloud website.

Since the live streaming service uses CDN infrastructure, the viewers of a live stream connect to AvanCloud edge servers. In prior cases, the number of viewers had surpassed 1.5 million.

No, this feature is not available at the moment.

It is entirely free to use the Object Storage in the basic plan where 5 GB is provided for storage and 20 GB of traffic can be used.

Yes. You can use the ArvanCloud CDN service to link a specific domain to Object Storage using a CNAME record. This configuration allows you to use your domain name when saving files.

There is a limit of 50 buckets for each account. Each bucket has a limit of 3,700,000 files. Both of these limits can be increased by sending a ticket to the support team.

Yes. ArvanCloud Object Storage is compatible with the S3 Standard completely.

Yes. Besides API, you can use any S3 Compatible software to use the Object Storage of ArvanCloud.

You can use an Image existing in a public registry such as Docker Hub or Quay or one that exists in a private registry in order to use it in the Container service.

Yes. You can provide the address to your private registry along with the information required for authentication in order to deploy the Images of your private registry to the container.

Yes. With the help of the ArvanCloud Container service, you can use the created manifests to deploy your application.

Yes. You can visit the ArvanCloud Command Line page to utilize ArvanCloud Container Service CLI.

Yes. You can provide the Git URL to deploy your application directly to the ArvanCloud Container.

Yes. If you are using the ArvanCloud CDN service, you can use the Container with your own personal domain.

Yes. A large number of apps on the Marketplace are free, which you can install on your service. Please note that charges still apply to the service on which the apps are installed.

The CDN Apps can be installed on the CDN service and the IaaS Images can be used on the Cloud Server service.

No. the prerequisite to using the CDN Apps is activating the cloud icon of the intended domain.

When installing the instance in the Cloud Server, set the Marketplace as the source of installation.

Visit the ArvanCloud Marketplace page. Then, you can fill the supplier application form to add your product to the Marketplace.