This Brand, including subsidiaries, affiliates, divisions, contractors and all data sources and suppliers, (collectively "Arvancloud", "we", "us" or "our") welcomes you to www.arvancloud.ir.
These terms and conditions of service (collectively, with Arvancloud's Privacy Policy, Acceptable Use Policy and Data Processing Agreement) govern your use of the Website and the services, features, content or applications operated by Arvancloud (together with the Website, the "Services"), and provided to the Subscriber (the "Subscriber", "user", "sub-user", "you" or "your").
Please read these Terms of Service carefully before using the Services. These Terms of Service apply to all users of the Services. If you are using the Services on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind such organization to these Terms of Service and you agree to be bound by these Terms of Service on behalf of such organization. Agreeing to use the Services by clicking "Sign up" constitutes your acceptance and agreement to be bound by these Terms of Service, and all other operating rules, policies and procedures that may be published from time to time on the Website by us, each of which is incorporated by reference and each of which may be modified from time to time without notice to you. You acknowledge receipt of our Privacy Policy. If you ordered the Services on the Website, use the Website, or otherwise engage in any electronic transaction with respect to the Services, then you agree to receive any updates to our Privacy Policy by accessing the Website. By using our website or purchasing our products or services, you agree that we may use and share your personal information in accordance with the terms of our Privacy Policy.
Your use of the Services must at all times comply with applicable laws and regulations, generally accepted international Internet practice, Arvancloud's internal policies, and the ethical and technical principles accepted in the information technology industry.
Arvancloud reserves the right, at any time and from time to time, to amend or to modify these Terms of Service without prior notice to you, provided that if any such alterations constitute a material change to these Terms of Service, Arvancloud will notify you by posting an announcement on the Website. Amendments and modifications shall take effect immediately when posted on the Website. By continuing to access or use the Services after any such amendments or modifications, you agree to be bound by such amended or modified Terms of Service. For this reason, we encourage you to review the Terms of Service whenever you use the Services. If you do not agree to any change to these Terms of Services, then you must immediately stop using the Services.
Terms shall convey their meaning both in singular and plural forms.
1.1. General Terms: the present General Terms, regardless of the form in which they are presented (on paper or electronically, e.g. through the Arvancloud website).
1.2. Customer: party to whom Arvancloud’s offer has been directed, with whom Arvancloud has reached an agreement or for whom the legal act takes place, on grounds of which Products or Services are delivered to this party. Any natural or legal person who registers on the Arvancloud website and uses Arvancloud’s Products and Services may also be referred to as the "user", "Customer" or "you".
1.3. Products: all moving things which are the object of any offer, agreement or other legal act in the frame of the relationship between Arvancloud and the Customer.
1.4. Services: all work and other activities which are the object of any offer, agreement or other legal act in the frame of the relationship between Arvancloud and the Customer.
1.5. Agreement: any reciprocal acceptation, confirmed in writing or through email, with respect to Arvancloud’s Services. Orders placed electronically are explicitly included herein.
1.6. User Data: any information that the Customer stores, maintains or processes on the Arvancloud platform.
2.1. The General Terms are applicable to and are part of all offers, agreements and other legal acts, regardless of the way in which they have been made (orally, in writing, electronically or in any other form), in the frame of delivery by Arvancloud of Products and/or Services to or for the Customer.
2.2. The General Terms are also applicable to Products and/or Services Arvancloud obtained from a third party and delivered (be it with or without having treated them before delivery) to the Customer as well as to Products and/or Services delivered to the Customer for Arvancloud by a third party, as a result of the execution of an offer, agreement or any other legal act.
2.3. Derogations of the General Terms are only valid providing both Arvancloud and the Customer have explicitly agreed to them in writing.
2.4. Arvancloud explicitly rejects the applicability of possible General Terms (of purchase) belonging to the Customer.
2.5. In the event that a condition should become or should be declared void, the remaining conditions of the General Terms shall remain in full effect. Arvancloud and the Customer will mutually agree to a new condition in order to replace the void/annulled condition, thereby trying to approximate the intentions of the void/annulled condition as much as possible.
3.1. All offers made by Arvancloud are made without purchase obligation, unless explicitly specified in writing.
3.2. Offers made by Arvancloud are valid for the term indicated on the offer. In case no term has been indicated, the offer will be valid for two (2) weeks after the date of emission of the offer.
3.3. Agreements come into effect through the acceptance by Arvancloud of the order given in writing by the Customer or at the moment of execution of an order by Arvancloud.
3.4. Agreements are always closed for a duration of thirty-six (36) months, unless otherwise agreed. Premature termination is out of the question.
3.5. At the end of their established term, agreements are always prolonged with consecutive terms of twelve (12) months, unless otherwise agreed. Services ordered through the automated ordering process are automatically renewed with the same period as the initial ordering period, unless a cancellation has been received in time (article 30.4).
4.1. All prices and rates mentioned by Arvancloud are in Euro, unless explicitly specified otherwise in writing.
4.2. All prices and rates mentioned by Arvancloud are given VAT excluded and without taking into account any other taxes imposed by the government. Similarly, transportation and delivery costs or travel expenses have not been taken into account, unless explicitly specified otherwise in writing.
4.3. At all times, Arvancloud has the right to modify its prices and rates. Unless explicitly agreed in writing that prices and rates are valid for a given period, the announced price changes for delivery of Products and/or Services will come into effect two (2) months after their announcement. Price changes will be announced via the Website or by email before they take effect and, once effective, will apply to all Customers (existing and new). The prices of all Arvancloud Products and Services are calculated and deducted from user accounts in accordance with the Pricing page.
4.4. If the Customer doesn’t agree with a price and/or rate change announced by Arvancloud, the Customer has the right to terminate the agreement with Arvancloud in writing, within fourteen (14) days following the announced change and by the time the announced change will come into effect.
4.5. In the event of a derogation of the original agreement between Arvancloud and the Customer, authorized by the Customer, the ensuing surcharge will be calculated by means of the prices and/or rates in vigour at the time of execution of the additional service and presented to the Customer.
The resources allocated in each package of Arvancloud products are designed to meet the needs of the general users with regular and usual consumption. Therefore, if you exceed the fair usage, your service will be limited. The amount in the Fair Usage Policy is stated for monthly usage per account and will be applied to all free and paid packages of Arvancloud products.
Several variables are used in calculations of the fair usage limits of each product. Yet, if while using Arvancloud resources, you cause disturbance in stability, performance, and the quality of our services for other users, our experts can limit your service according to the Fair Usage Policy. Whether or not you are exceeding the limits of Fair Usage is usually decided by Arvancloud experts and it is based on various factors.
6.1. The Customer must pay invoices issued by Arvancloud within the term mentioned on the invoice in question. In the event that no deadline for payment is mentioned on an invoice, a term of thirty (30) days will be applicable.
6.2. All payments by the Customer to Arvancloud are deducted from the old unpaid invoices addressed to the Customer, regardless of any other indication given by the Customer.
6.3. Any request for suspension, clearance or deduction submitted by the Customer will be rejected.
6.4. At all times, Arvancloud has the right to request (partial) payment in advance for the delivery of Products and/or Services, for instance through an authorisation of direct debit given to Arvancloud. Arvancloud also has the right to suspend delivery until the advance payment has been received. Furthermore, Arvancloud has the right to request security of payment in the form preferred and indicated by Arvancloud (e.g. banker’s guarantee). In that case, Arvancloud will not deliver the Products and/or Services until the desired security has been provided.
6.5. Any amount not paid when due shall be subject to a penalty of two per cent (2%) of the amount per month calculated pro rata die.
6.6. In case the Customer fails to reimburse Arvancloud for Services/Products it has used for more than 7 days, it waives all its rights regarding the data it has stored on Services/Products and Arvancloud shall have the right to remove all of Customer’s data without prior notice or warning.
6.7. Arvancloud reserves the right to dissolve the agreement and consider it dissolved by right if the party concerned doesn’t timely pay the amounts due in accordance with this agreement.
6.8. In the event of late payment, the party concerned accepts liability for all judicial and extra-judicial costs and interests by right incurred by any third party involved by Arvancloud or the debt collection agency.
6.9. In the event the Customer performs a chargeback on any payment without filing a reclamation or objection with Arvancloud first, the Customer will be invoiced at €25, per chargeback to cover administrative fees.
Due to Arvancloud’s No-Refund policy, once the payment is finalized, the amount is NOT refundable.
Gift codes, discounts and all amounts granted to users as gifts through advertisements and campaigns are usable only by the recipient user and may not be sold, assigned or transferred to another user. These amounts, including discounts and gift codes credited on account top-ups, are non-refundable and cannot be settled in cash; they are also not taken into account when services are cancelled. These amounts appear as discounts or gift codes in your wallet or invoice and may only be used for Arvancloud’s cloud services. Every gift code issued by Arvancloud has a specific expiration date; if the user does not use the gift code within its validity period, the code will be voided and will not be reissued.
By participating in Arvancloud’s Referral and Affiliate programs, you agree to comply with the relevant terms and conditions. These rules govern your participation in the Referral and Affiliate programs offered by Arvancloud and are described on this page. If you do not agree to these terms, you should not participate in these programs.
To create a user account, you must enter your information exactly as stated in your official identification documents. You are responsible for any inaccurate information entered in your user account. If any of your information changes, you must update it in your user account as soon as possible. The responsibility for entering correct and complete information and for safeguarding your chosen password lies solely with you; Arvancloud bears no responsibility if a weak password, the sharing of a password, or the failure to keep it secure leads to unauthorized access to your account.
Arvancloud has taken measures to prevent users from choosing simple passwords; however, users may still use common passwords or fail to store their passwords with sufficient care. In such cases, misuse of a compromised password may cause disruption to, or abuse of, a website or service deployed and secured on Arvancloud, for which Arvancloud accepts no responsibility. Arvancloud strongly recommends that you use complex passwords and two-factor authentication, and that you avoid disclosing your password in any digital or physical form.
By using Arvancloud’s Services, you agree that digital communications — such as announcements, emails, SMS messages, notifications, and support provided in the form of responses to "tickets" — replace traditional communication methods such as fax, telephone, postal mail and in-person visits. Accordingly, any correspondence conducted through the aforementioned digital channels shall be legally valid.
By creating an Arvancloud user account, you agree to receive Arvancloud’s informational emails, SMS messages and newsletters. If you do not wish to receive them, you may cancel your subscription; however, in that case, Arvancloud bears no responsibility for your lack of awareness of messages communicated through these channels.
If you use Arvancloud’s free services, you are not covered by dedicated support, the Service Level Agreement (SLA) or compensation for disruptions. Arvancloud may, at its sole discretion, change the capabilities and features of the free tier of its services at any time, or discontinue it entirely; offering these services free of charge, or continuing to do so, shall never create any obligation for Arvancloud. Please note that the Fair Usage Policy applies to Arvancloud’s free services and packages.
Arvancloud services designated as "Beta" or "trial" versions are not in a stable state and must not be used by users for the production and delivery of their final, primary products. Arvancloud may modify its beta services, or delete the data stored on them, at any time. Data recovery is not possible for beta products, and beta products are not covered by the Service Level Agreement (SLA) or compensation for disruptions.
By following the conditions below, the user can request for deleting or disabling their account:
The user must submit their written request by registering a ticket or sending an email to support@arvancloud.ir. After reviewing the request, Arvancloud will notify the user whether the account can be deleted or disabled.
For legal reasons (preventing money laundering and internet fraud), even after confirming the possibility of account deletion, the information and financial transaction records of the account will be maintained by Arvancloud.
17.1. The terms of delivery announced by Arvancloud for Products and/or Services are presented only for information purposes, thus are never to be considered a deadline, unless explicitly agreed otherwise in writing.
17.2. The risk of loss or damage to the Products in the frame of the agreement between Arvancloud and the Customer is transferred to the Customer from the moment the Products in question become the actual possession of the Customer or any proxy acting on its behalf.
17.3. It is compulsory that the Customer should check all delivered Products for possible defects or flaws immediately following delivery.
18.1. Any contestation from the Customer regarding an Arvancloud invoice or an amount recovered by Arvancloud through direct debit should be notified in writing to Arvancloud within fourteen (14) days following the invoice date or the date on which the direct debit was performed; past this deadline, the invoiced or debited sum shall be considered approved by the Customer.
18.2. Should the Customer consider that a Product or Service delivered by Arvancloud does not meet the criteria agreed on between both parties, then the Customer should immediately notify Arvancloud within fourteen (14) days following delivery or following the moment starting from which the Customer could have reasonably noticed the shortcoming indicated by it.
19.1. All rights on intellectual property pertaining to the Products and/or Services as well as to designs, programs, documentation and any other material developed and/or used for the preparation or implementation of the agreement between Arvancloud and the Customer – or the rights deriving thereof – are solely vested in Arvancloud or its suppliers. The delivery of Products and/or Services doesn’t entail any transfer of rights of intellectual property.
19.2. The Customer is always granted a mere non-exclusive and non-transferable right to use the Products and results of the Services for the agreed purposes. The Customer will, during such use, strictly adhere to the conditions specified in the General Terms or otherwise imposed on the Customer.
19.3. Products and results of the Services will never, in any way, be disclosed to the public, multiplied or held at a third party’s disposal by the Customer without prior authorisation in writing from Arvancloud.
19.4. The Customer will never remove or modify notices placed by Arvancloud or its suppliers and pertaining to authors’ rights, brands, trademarks or other rights of intellectual property.
19.5. Arvancloud uses the names Arvan, Arvancloud, ArvanCloud and other combinations of these words. Exclusive ownership of, and all material and intellectual rights to, these names, the ideas employed, and the products, services and content published in any form on the website arvancloud.ir and under any of its subdomains are reserved for Arvancloud. Any use or exploitation of them, in any form and with any intent — for personal, commercial or non-profit projects, whether directly or indirectly — without written permission from Arvancloud is prohibited and unauthorized. Graphical interfaces, designs and illustrations, information and data, computer code, educational texts and other elements produced by Arvancloud are all examples of such published content. In the event of any unauthorized use or exploitation, Arvancloud reserves the right to bring the relevant legal claims and pursue its rights through legal channels.
20.1. The Customer will always timely supply complete information as requested by Arvancloud, as well as any other type of information required for the delivery of Products and/or Services.
20.2. The Customer guarantees that the information mentioned in article 20.1 is accurate and complete and that it is entitled to provide the information to Arvancloud in the frame of delivery of Products and/or Services. The Customer will indemnify Arvancloud from all possible claims from third parties in this frame.
20.3. In the event that part of the information supplied by the Customer to Arvancloud could be considered personal information, the Customer guarantees that the information complies with the privacy laws in vigour at the time the information was supplied and that its use and treatment by Arvancloud is authorized. The Customer indemnifies Arvancloud from all possible claims from third parties in this frame.
21.1. The parties will not disclose any confidential information concerning the company of the other party, obtained in the frame of the agreement. Parties will also impose this restriction on their employees and on third parties employed for the implementation of the agreement between both parties.
21.2. Information will by all means be considered confidential if any one of the parties indicates it as such.
21.3. By registering for and using Arvancloud’s products, and by storing data or routing your website traffic through this cloud platform, you permit Arvancloud, within the framework of its Privacy Policy, to receive, inspect and analyze all requests sent by the users of your website, to prevent potential attacks, and to forward the filtered content to your origin server(s). The statistics and reports derived from these operations will be made available to you in your user panel.
21.4. All information related to a website — including the contact information of its content owners, the characteristics and behavior of its users, the volume and distribution of usage, and certificates — is treated as confidential by Arvancloud and will not be made available to any third party, except where legally required.
Note: A judicial or administrative ruling, order or lawful directive within any territory in which Arvancloud operates a PoP site or server, as well as rulings issued by competent international authorities, may, as the case may be, take precedence over any of the confidentiality provisions stated or unstated herein — meaning that it may suspend, halt or annul the application of any of them. In such circumstances no objection will be accepted and Arvancloud shall bear no responsibility in this regard.
Arvancloud is permitted to process the information and traffic passing through its cloud system and to use it in analytical form to improve service delivery, deploy new PoPs, develop its services, or for other necessary purposes, and to publish reports where needed. This information will be used in accordance with the Privacy Policy. The company is also permitted, in order to improve service quality and manage network costs, to route and utilize, in accordance with its own policies, the traffic passing through operator networks and national and international Internet exchange points (IXPs).
By using Arvancloud’s Services, you are responsible for making backup copies of the data that you store and maintain on Arvancloud’s infrastructure. Arvancloud bears no responsibility for backing up users’ data or for restoring data lost due to user error or any other cause. We assume by default that users regularly back up their sensitive data and bear the responsibility for doing so; accordingly, Arvancloud accepts no responsibility for lost data and information.
You are responsible for complying with the licensing terms and the terms of service of any software that you install and operate on Arvancloud’s infrastructure; Arvancloud bears no responsibility in this regard. As an infrastructure service provider, Arvancloud is solely responsible for ensuring the security of its own products. If a user creates a service or installs software on Arvancloud’s infrastructure that results in a security weakness, or if the user’s information is hacked or stolen, Arvancloud shall bear no responsibility. However, Arvancloud reserves the right to seek compensation and to take legal action in the event of any loss or disruption to the services offered by Arvancloud caused by the installation of any malware by the user.
Any user who uses Arvancloud’s Services to provide services to their own end users is responsible for complying with the relevant laws and regulations. Any misuse of Arvancloud’s Services that results in a violation of the rights of third parties shall be the responsibility of the user.
Arvancloud’s technical support specialists provide support only in the area of cloud infrastructure and issues related to Arvancloud products. They bear no responsibility for the installation, maintenance or troubleshooting of the services and software that users deploy using Arvancloud’s infrastructure, or of any infrastructure and software that users connect to Arvancloud in any way.
In the event of a disruption in your use of any of Arvancloud’s Services, compensation is provided in accordance with the Service Level Agreement (SLA) in the form of credit allocated to your user account; this credit cannot be settled in cash. The allocation of credit as compensation applies only to users covered by the SLA, and users whose accounts have a negative balance or outstanding debt to the company are not eligible. To use this option, you must submit an official letter or register a "ticket" in Arvancloud’s support system titled "Service Credit Request", containing the system reports and logs demonstrating the disruptions that occurred. Arvancloud bears no responsibility for compensating damages, losses or lost potential profits (including indirect, incidental or consequential losses arising from the use of, or inability to access, the Services) beyond what is set out in the SLA, and shall under no circumstances undertake anything other than the allocation of service credit.
28.1. The legal liability of Arvancloud for imputable faults in the frame of the implementation of the agreement is restricted to the compensation of direct damage suffered by the Customer up to a maximum amount equal to the compensation established in the agreement in question. If the agreement has a term exceeding one year, the established compensation will equal the sum total of compensations established for the ongoing year at the time the fault occurs. In no case will the total compensation for direct damage exceed € 250,- and – if the damage is of physical or material nature – € 250,- per event, whereby a series of events will be considered one event.
28.2. With direct damage is exclusively meant: costs the Customer had to reasonably incur in order to repair or discontinue the shortcomings of Arvancloud so that Arvancloud’s performance would again be in accordance with the agreement, as well as reasonable costs incurred to prevent or restrict such damage and reasonable costs incurred to establish the cause and the importance of the damage. If Arvancloud and the Customer have agreed on a binding term of delivery, the costs will be taken into account, which the Customer had to reasonably incur to take emergency dispositions on account of Arvancloud’s failure to deliver within the binding terms of delivery, less possible savings, also in the case of direct damage.
28.3. Each liability of Arvancloud for indirect damages, including but not limited to consequential loss, loss of profits and loss of revenue is excluded.
29.1. There will be no imputable faults ascribed to Arvancloud in case of Force Majeure, including but not limited to natural disasters, war, riots, strikes, sanctions, and outages of the Internet or of domestic and international communications.
29.2. If the circumstances of Force Majeure have lasted for longer than sixty (60) consecutive days, the Customer will have the right to dissolve the agreement in writing and out of court. No damage compensation whatsoever will be imputable to Arvancloud for damages suffered by the Customer on account of the dissolution of the agreement. Arvancloud has the right to claim payment from the Customer for all Products and/or Services delivered to the Customer up to the moment of dissolution of the agreement. Arvancloud will nevertheless endeavour to reduce the effects of such circumstances on the delivery of Services to its users.
30.1. Each party has the right to dissolve the agreement out of court in the event that the other party should fail to fulfil its obligations in the frame of the agreement and should remain incapable of remedying the breach within a reasonable timeframe after having received due notice in writing. Dissolution does not discharge the Customer of any obligation of payment for Products and/or Services already delivered by Arvancloud, unless Arvancloud is to be considered in breach with respect to a certain Product or Service.
30.2. Arvancloud has the right to dissolve the agreement immediately without advance notice and without being considered liable for any kind of damage compensation to the Customer if suspension of payment has been granted to the Customer, if a declared state of bankruptcy has been requested for the Customer, if (part of) the possessions of the Customer have been seized, if the company of the Customer finds itself in a state of liquidation or goes out of business, if the Customer commits acts in violation of the (inter)national laws and regulations or if the Customer has supplied false information to Arvancloud.
30.3. Immediately after the dissolution of the agreement (whichever the reason of dissolution), the Customer will stop using Products and/or results of Services provided to it and will return all programs, documentation and other material provided to it in the frame of the agreement.
30.4. Early termination of the agreement must be notified in writing, observing a period of notice of three (3) months at the end of the agreed period, unless otherwise agreed. The termination may be notified through (E)-mail, fax, or through Arvancloud’s online ticket system on the understanding that the period of notice will begin on the day that Arvancloud receives the notice of termination. Gameservers and voiceservers have a minimum rental period of one (1) month and period of notice of one (1) month. Dedicated servers ordered through the automatic ordering process have a minimum rental period of one (1) month and a period of notice of one (1) month. A custom order/invoice has a minimum agreement of twelve (12) months and a period of notice of three (3) months. The notice of termination should mention the personal information and the customer number (if any). The notice should also bear the signature of the Customer.
30.5. We don’t allow porn or sexually exploitative content. We prohibit accounts that promote or distribute pornographic content, and we report child sexual exploitation to authorities.
If you decide to discontinue receiving services, you need to stop all services in the user account and delete the information related to each service. If you fail to do so, the service will be considered active and you will be responsible for its settlement. Canceling any of Arvancloud's services requires you to officially declare that you no longer need the data related to any service.
If the financial status of your user account becomes debited (negative amount), your services will be treated according to the rules mentioned in the "Suspension for Non-Payment" section. If Arvancloud decides that the user's activity damages the company's infrastructure and business or affects the services provided to users of Arvancloud or any other user of the Internet- now or in the future- the company can terminate the user’s access to products and services without notice and will inform the account owner about this situation via email. The user's use of services and products of Arvancloud must be based on the Fair Usage Policy. If Arvancloud detects that the user is exceeding Fair Usage Policies, it can immediately and without the user’s consent terminate services and access to products and will inform the user of this situation via email. Whether or not the user is exceeding the limits of Fair Usage is usually decided by Arvancloud experts.
Also, if your use of Arvancloud products differs from their intended purpose, is unusual or irregular, or is in violation of the Acceptable Use Policy, or if you insult, harass or defame the company’s employees, Arvancloud can immediately terminate your service and limit your account without notice, and pursue legal action.
| Immediately | After 2 hours | After 24 hours | After 48 hours | After one week | After two weeks | After one month | |
| Cloud Server | Access to the panel will be denied | Instance networks will be deactivated (Based on user level) | Instances will be turned off | Instances, Snapshots, Backups, Disks, Ips and other resources will be deleted | |||
| Dedicated Server | Access to the panel will be denied | Instance networks will be deactivated (Based on user level) | Dedicated Server will be turned off | Dedicated Server, Instances, Snapshots, Backups, Disks, Ips and other resources will be deleted | |||
| CDN | Modifying CDN settings will be limited | CDN service will be deactivated | |||||
| Video Platform | New video will not be uploaded | Videos will not be displayed | Videos will be deleted | ||||
| Live Streaming | Live stream will stop working | Live streams will be deleted | |||||
| Cloud Container | Access to the panel will be denied | Projects will be turned off | Projects will be deleted | ||||
| Cloud Shell | Service will be turned off | Data will be deleted | |||||
| Object Storage | Access to the panel will be denied | Write access will be denied | Read access will be denied | Files will be deleted | |||
| Managed Database | Access to parts of the panel will be denied | Database will become read-only | Database will be turned off | Keeping the latest backup, database will be deleted | All Backups will be deleted | ||
| Support | Plan will be downgraded to Basic |
Note: Arvancloud bears no responsibility for the loss of user data resulting from the deletion of resources due to a negative account balance.
Note: If you top up your account after the instances are turned off, you need to turn them on manually.
Note: In case the user consumes more disk IOPS and/or network PPS than included in the basic packages, the access to the instance will be automatically blocked. To recover the access user must contact the Support team via ticket.
Note: If you use local storage disks, keep in mind that since these disks are physically attached to compute servers, they are not resistant to failure and data loss.
The following events may cause disruption in these disks:
Arvancloud is not responsible for the loss of your data due to the cases mentioned above. You need to implement clustering mechanisms at the software level to reduce possible risks.
Note: After the CDN service is deactivated, traffic will be directly sent to your origin server, and the protection against attacks will be returned to its basic mode. Bear in mind that if the CDN is turned off, there is a risk that your origin servers’ IP will be exposed.
Note: If your domain exceeds the fair usage limit in your existing package, Arvancloud CDN edge servers will be disconnected from your domain. You need to upgrade the package of that domain to a higher plan in order to pass the domain's traffic again through Arvancloud CDN edge servers.
Note: Once the videos are deleted, it will not be possible to retrieve or restore them at all.
Note: Once the projects are deleted, it will not be possible to restore them.
Note: Once the data is deleted, it will not be possible to retrieve or restore them at all.
Note: Once the files are deleted, it will not be possible to retrieve or restore them at all.
Note: If you top up your account after the plan is downgraded to the Basic, you need to activate your desired support plan manually.
33.1. In the event that Arvancloud personnel should perform its duties in the frame of the delivery of Products and/or Services on the premises of the Customer, the Customer will offer all the support necessary for the accomplishment of these duties.
33.2. Throughout the duration of the agreement between Customer and Arvancloud and for one year following termination thereof, the Customer shall not hire or employ in any other way, be it directly or indirectly, personnel of Arvancloud without prior written authorisation of Arvancloud. With personnel of Arvancloud is meant: all persons which Arvancloud or one of its associated enterprises has hired or which have stopped working for Arvancloud or one of its associated enterprises less than 6 (six) months ago.
34.1. In the event of any dispute, the parties will first attempt to resolve it through negotiation.
34.2. Failing an amicable resolution, disputes between Arvancloud and the Customer, resulting from or pertaining to offers, agreements and other legal acts in the frame of delivery of Products and/or Services by Arvancloud will be exclusively presented to the competent judge in the district of Tehran.
35.1. Arvancloud has the right to temporarily disable delivered Services for maintenance purposes.
35.2. Arvancloud has the right to (temporarily) disable delivered Services or limit their use if the Customer should fail to fulfil one of its obligations toward Arvancloud or displays conduct that is in breach with the present General Terms. Arvancloud will notify the Customer thereof, unless this cannot be reasonably expected from Arvancloud. The imposed restriction or disablement doesn’t affect the other obligations of the Customer and thus has no suspending effect.
35.3. The Customer will be reconnected upon the fulfilment of all its obligations within a deadline imposed by Arvancloud and upon payment of the thereto established reconnection fee (€ 25,- VAT excluded).
Our services must not be used to hide any illegal activities or be a tool to commit an illegal activity. You must always refrain from committing any acts through Services that may be considered illegal or prohibited under the federal or state law or the territory law of the country of which you are resident of.
For a full list of prohibited uses and conduct, please refer to our Acceptable Use Policy.
In case our staff is informed or become aware of your prohibited activities as described in this clause, they may immediately and without prior notice terminate your Services and remove any data you have. You will also lose all rights regarding any refunds or any other rights you may have been entitled under this agreement. We may also provide your personal information to law enforcement agencies upon their legal requests.
Arvancloud also reserves the right, at any time, at its own discretion or upon requests, complaints or reports received from competent Internet governance organizations, legal authorities or other entitled bodies and persons, to provide information about the user of an IP address or of its infrastructure, or to stop providing the Services to the user; in such circumstances, payments made will not be refunded.
To maintain the security, stability and quality of its services, Arvancloud has established an Acceptable Use Policy (AUP) that provides a framework for the permitted use of the company’s infrastructure and services. This policy identifies and restricts unauthorized or harmful activities such as sending spam, infringing intellectual property rights, abusing resources, or attempting unauthorized access. By registering on the Arvancloud website, the user agrees to comply with this policy in full. Failure to comply with this policy will result in the temporary or permanent suspension of the user account and legal action against the user.
Military, law enforcement, public surveillance and intelligence and security uses of Arvancloud’s infrastructure and products are not permitted.
Arvancloud may, at any time, change, in whole or in part, matters such as the technical specifications, tiers (plans) of its products, pricing methods and terms of use of its services. The latest version of the Terms of Service will always be published on the Arvancloud website and made available to users on this page. Continued use of Arvancloud’s Services constitutes acknowledgment and acceptance of such changes.
At Arvancloud, we are ready to embrace GDPR principles and take responsibility for providing you with uniform and compliant standards for personal data privacy in our role as a data controller and data sub-processor.
Arvancloud provides the required data processing agreements (DPA’s) for our customers here.
These GDPR Ready Terms and Conditions will be applied to all new customers inside the European Economic Area when all the actions and requirements are met.
Arvancloud is committed to ensuring that your privacy and personal data are protected. We will use your personal data by the applicable laws and regulations. This includes users’ rights regarding control over their personal data and the manner in which information is shared with third parties (where necessary).
You can read our Privacy Policy here.
Contact Information
If you have any requests, questions or suggestions about these agreements, please send an email to legal@arvancloud.ir.
Last Updated: July 2026
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